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This website is owned and operated by Neverbug Creations, LLC. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors custom made replica costumes.  By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

Who Can Use Our Website/Create an Account?

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

Privacy Policy

We will not share your information with any outside source without your written consent.

Terms & Conditions

When buying an item, you agree that: (1) you are responsible for reading the full item listing before making a commitment to buy it: (2) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process. (3) You agree that you have reviewed our home page for our current turn-around time for completion and shipment of our items and agree to that time frame before purchase. (4) You agree to submit measurements within 30 days of purchase. If a longer time frame is needed, you are required to contact us to request a new time- frame. (5) You agree that if measurements are not submitted before the time frame the order is set to be made, the order will be moved back on the calendar.  Once measurements are submitted, we will contact you with a new estimated completion date.

Shipping/Fulfillment Policy

Items will be completed and shipped within the time frame established at the time of purchase as long as measurement submission has been completed in a timely manner.   All items will be shipped via FedEx with a signature required for delivery.  Tracking information will be sent to the buyer at the time of shipment.  

Refund/Cancellation Policy

Please contact us directly through this website to cancel any individual item or total order. If you wish to cancel an order before your costume has been started (materials purchase/pattern pieces cut) we will refund 95% of the purchase price.  

If you do not submit measurements or respond to messages within 365 days of purchase, your order will be cancelled without refund.

Return Policy

As each of our items are custom made, once an item is completed and delivered- we do not allow returns.

If there is an issue with the fit of your item, we will work with you to correct the error.  If the error is on the part of Neverbug Creations, LLC, return shipping will be reimbursed to the buyer.   However, if that error is due to the buyer submitting incorrect measurements, there will be a charge for altering or replacing the item as well as shipping costs incurred due to that error. 

Right to Suspend or Cancel User Account

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services after items have been delivered, refunded or cancelled. 

Retention of Right to Change Products Offered

We may, without prior notice, change the items offered; stop offering certain items or limit the availability of certain items. We may permanently or temporarily terminate or suspend some items without notice and liability for any reason, or for no reason.

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